Support program options
The single largest variable in providing service to you is the
method by which you are supported.
We offer three support plans for our products ... e-mail support
for those who are most budget conscious and skilled, normal business hours phone
support for those working during the business day, and 7x24 phone access for
those who want the convenience of calling even if they are working nights and
We would like to point out that when we talk about support,
we are talking about just that. The redundancy built into our system keeps it
going. This means that when you contact us, it will most likely be for eiither
for assistance in making something new happen, or -- if you are unable to get
thru -- due to a problem caused by your local Internet provider. Thus, your
support decisions should be based on your working habits and the amount and
swiftness with which you need answers to your questions.